1) Cancelling your online order within the cooling off period
You have 15 days to change your mind from the day after you receive your order.
a) Can I cancel any item that I order?
You can cancel any item ordered online in accordance with the terms in this section apart from:
• personalised or bespoke items;
• any items which deteriorate or expire rapidly;
• any items that are sealed for health protection or hygiene reasons if you have unsealed them; and
• any items that have been inseparably mixed after delivery.
b) When do I have to cancel my order by?
Your cancellation period ends 14 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you). If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 14 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).
c) How do I notify you that I want to cancel my order?
You can cancel by sending an email to [email protected], by telephoning +30210 283 7564 or by post to
Naturetheories.com, 9 Orfeos street, Neo Irakleio, Athens, Greece
You need to give naturetheories.com a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.
d) How do I send my items back?
You must return your items by post to aturetheories.com,9 Orfeos street, Neo Irakleio, Athens, Greece, no later than 14 days after the day on which you informed naturetheories.com that you would like to cancel your order. Any returns are at your own risk. For your protection, naturetheories.com recommends that you return your items via registered post.
You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee.
The items do not need to be in their original packaging however they must be in a sellable condition.
e) How much money will be refunded to me?
Our Company will refund you in full on naturetheories.com’s behalf for any items you return, but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.
If you are returning all items in your order, naturetheories.com will also refund the cost of the initial delivery to you on naturetheories.com’s behalf, but only up to the cost of the standard delivery charge. naturetheories.com will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.
Our Company will refund you on naturetheories.com’s behalf using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day naturetheories.com receives the items you are returning back from you.
You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, naturetheories.com may have a right of action against you for compensation. This applies to all items that are returned.
Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) naturetheories.com has received back. If a refund or reimbursement is payable to you, naturetheories.com will transfer the money on naturetheories.com’s behalf using the same method originally used by you to pay for your purchase. naturetheories.com cannot refund via the original payment then a cheque will be raised to the address on the order.
Naturetheories.com aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with naturetheories.com’s freepost address then due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.
4) Defective items
In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:
1. Tier 1: within 30 days* of receiving the defective item, you can choose to receive either:
• a repair or replacement; or
• a full refund.
2. Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).
3. Tier 3: if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:
• keep the defective item and claim a price reduction (the amount of the price reduction will be determined by naturetheories.com depending on what is reasonable in the circumstances); or
• return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).
* The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.
If you think you have received a defective item, please return the items back to naturetheories.com including details where possible of:
• Your Order Number
• Product Code/Product Name
• Details of the fault
• Whether you would prefer a refund or a repair or replacement
naturetheories.com advises that you send items back via registered post. The return address is:
9 Orfeos street, Neo Irakleio, Athens, Greece
Naturetheories.com will examine the returned items and notify you of your refund or repair or replacement via e-mail within a reasonable period of time.
naturetheories.com will process any refund due to you on naturetheories.com’s behalf as soon as possible and, in any case within fourteen (14) days after the day naturetheories.com confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).
Naturetheories.com will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. naturetheories.com will not refund any Next Day, Express or other premium component of delivery.
If you have a query about returning goods, please contact customer services
Warranty and limitation of our liability
If naturetheories.com fails to comply with these terms and conditions, naturetheories.com shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of naturetheories.com’s failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
naturetheories.com will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.
Nothing in these terms and conditions is intended to exclude or limit naturetheories.com’s liability for:
(a) death or personal injury caused by naturetheories.com’s negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
(d) defective products under the Consumer Protection Act 1987;
(e) any other matter for which it would be illegal for naturetheories.com to exclude or attempt to exclude its liability.
Whilst the naturetheories.com Group adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.
Nothing in these terms and conditions is intended to affect your statutory rights.
Events outside our control
naturetheories.com will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside naturetheories.com’s reasonable control (a “Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond naturetheories.com’s reasonable control and includes (without limitation) the following
(a) Strikes, lock-outs or other industrial action;
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) Impossibility of the use of public or private telecommunications networks; or
(f) The acts, decrees, legislation, regulations or restrictions of any government.
In the event of a Force Majeure Event, naturetheories.com’s performance is deemed to be suspended for the period that the Force Majeure Event continues, and naturetheories.com will have an extension of time for performance for the duration of that period. naturetheories.com will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.